Some of Our Most
Frequently Asked Questions
We’re here to answer any questions you may have! Listed below is some of the most frequent questions our customers have, and hopefully this will answer yours.
Not seeing your question here? Feel free to call us anytime at (785) 539-8818 or contact us via email.
We service Macs, PC’s (all brands), Macbooks, Laptops (all brands) and more.
We service computers on a first come, first serve basis. In most cases, we can do rush repairs and complete those repairs less than 48 hours (This does depend on the repairs needed, and if specific parts are needed to make the repair.)
Contact us, and depending on the diagnosis of your device, we can have your repair back to you quickly.
We can! We do have rush service, just bring your device in and we will get it looked at right away. We do service on a first come first serve basis, but in most cases and depending on the repair needed, can we have your device back to you in no time.
Are you a business / school / government looking to service, upgrade, or recycle your devices? We can help! We do bulk repairs and services for all kinds of businesses, including yours. Reach out to us today.
All we need is your device, the charger that comes with it (if you don’t have this, it is not a big deal), and that is it! We will get you into our ticket system, and start your repairs right away.
It all depends on how old your device is, and if any of the parts are still usable. If not, we definitely encourage you to still bring it to us so we can recycle your old parts.
We sure can! In most cases, the data is still there and often times recoverable. If there is an issue with something else besides the hard drive, then your data should be completely recoverable – if it is a hard drive issue then there are no guarantees.
We recommend that you don’t make any changes to your device, and bring it into us as soon as possible as to prevent further data loss.
Once we recover your files, we can put them onto an external hard drive or thumb drive of your choice. If you don’t have either of those, we can provide on at cost. We do not keep backups of your personal files for your privacy – so make sure to backup your files again once we’ve recovered them.
If it is an issue other than the hard drive, we can repair your computer and your files will be just fine.
In almost all cases, any program prompting payment – especially when you start your computer – is a virus or malware. Do not pay, as in most cases this won’t make the virus or malware go away.
Give us a call for a free consultation, or bring it in and have us take a look at it.
We can. We have the tools and knowledge to remove any virus or malware from your device – and in most cases in 48 hours or less.